Shipping Policy

Shipping & Delivery

At Sol-Aura, every order is carefully prepared and sent with intention.
We work with trusted fulfillment partners to ensure your items arrive safely and in good time.

Processing time
Orders are processed within 2–5 business days after being placed. You’ll receive a confirmation email once your order is on its way.

Shipping time
Most U.S. orders arrive within 7–14 business days.
Delivery times may vary depending on location, holidays, and courier conditions.

Tracking
Once shipped, you’ll receive a tracking number by email so you can follow your delivery at any time.

Multiple shipments
If your order contains multiple items, they may arrive separately. This allows us to get your products to you faster and reduces overall shipping time.

Shipping fees
Shipping rates are calculated at checkout based on your location and chosen carrier. Occasionally, we offer free shipping promotions on select orders or collections.

Delays
While we always do our best to meet delivery estimates, unforeseen factors like customs inspections, weather conditions, or carrier delays may affect timing.
We appreciate your patience and understanding if your order takes a little longer to reach you.

Wrong address disclaimer
Please make sure your address is entered correctly before completing your purchase. We are not responsible for orders shipped to incorrectly provided addresses.

Lost or damaged packages
If your order is lost or arrives damaged, contact us within 48 hours at info@sol-aura.co with your order number and photos. We’ll do everything possible to resolve it quickly and fairly.

Thank you for supporting a small brand built on light, care, and design. Every order means the world to us.