Your Questions, Our Vibes.

We’re so glad you’re here.

Below are a few of the most common questions our community asks before and after ordering from Sol-Aura.

If you don’t see your answer here, reach out through the Let’s Connect page — we’re always happy to help.

When will my order arrive?
Every Sol-Aura piece is shipped with care from trusted partners.
Most U.S. orders arrive within 7–14 business days, depending on your location and selected items.
You’ll receive a tracking email as soon as your package is on its way.

How do I track my order?
You’ll get a tracking link by email once your order ships.
If you can’t find it or need help, just message us with your order number — we’ll check the status for you.

Do you accept returns or exchanges?
If something isn’t quite right, you can request a return within 14 days of delivery as long as the item is unused and in its original packaging.
See our Returns & Refunds page for full details.

What if my item arrives damaged or incorrect?
We’re sorry that happened — and we’ll make it right.
Please send us a message with your order number and a clear photo of the issue within 48 hours of delivery.
We’ll replace or refund your item as quickly as possible.

Do you offer gift packaging or personalized notes?
Yes. Many of our pieces arrive wrapped in soft, natural materials.
If you’d like to include a short gift note, simply leave your message at checkout — we’ll handle the rest with care.

Are Sol-Aura products eco-friendly?
We do our best to keep every step of Sol-Aura grounded in conscious choices — from recyclable packaging to thoughtfully chosen materials.
Our Sustainability & Care page shares more about how we create and source our pieces.

How do I stay updated on new drops and offers?
Join the Sol-Aura Circle for early access to new collections, exclusive offers, and inspiration for your home and spirit.
You can sign up through our footer or at sol-aura.co/pages/join-the-circle.

Still have questions?
Reach out anytime at info@sol-aura.co or through our Let’s Connect page.
We’ll always do our best to respond quickly and thoughtfully.